Follow the following steps for returns:
- Click here to initiate return. You will need your order number and zip code to look up your order.
- Print the prepaid return shipping label that you will receive by email
- Send all the items back to us using the label provided
- Once we receive your items we will initiate your refund or exchange!
- If you have any questions or concerns email us at shopellasrings@gmail.com
Q&A
I submitted a refund, when will the money show up on my card?
The return will be processed once we receive the item, after we receive the item please allow 1-2 weeks for the money to appear on your credit card statement.
What happens if my gold ring losses color within one year?
We provide exchanges up to two years for this reason! If you notice tarnishing or fading submit an exchange and we'll get a new ring sent to you!
How do I mail in my exchange or return?
1. Create and print your prepaid shipping label here.
2. Attach the label to the reusable mailer from your original order, or to any other shipping mailer of your choice.
3. Put your package in your mailbox or USPS drop box, or deliver it to any USPS location
Instead of dropping off the order you can schedule a pickup with USPS by clicking here